1. Develop informal and audience outreach (get feedback from customers)
2. Increase the number of new productions from 4 to 7 or 8 (increase product offerings)
3. Put a greater emphasis on more performances with the greatest singers (highlighting most popular products and services)
4. Perform contemporary work on a regular basis to expand the repertoire (bring product line up to date and include items that appeal to a younger audience)
5. Produce an annual holiday entertainment for families that does not diminish high results (invite your customers in for a special sale, one day event)
6. Rebuild ties with the art world (reach out to vendors and like-minded businesses for partnerships where possible)
7. Take advantage of modern media technology (what is your Internet Marketing strategy?)
The result? He took a business with a negative sales trend year on year to an increase in audience participation of 7% and subscriptions up 11%. He also had a huge increase in sold out performances.
He is successfully taking a musical art form thought to be for the aged and making it cool, contemporary and desired.
Can you use any of Gelb's seven part plan for your business?
"In the stream I've seen my own likeness; and now I see it again. As once it appeared in the water so now you show me my likeness!" Act I, Die Walküre
23 August 2007
Mass (culture) marketing
Peter Gelb's seven part plan to rescue opera from certain death, as outlined in a business blog article "Making Opera Cool" (filed under "Branding"):